Fairwood DeliveryRefunds & cancellations
Last updated October 21, 2026
If we cancel your order
Sometimes a restaurant can't make an order, or we can't deliver it. When we cancel a paid order, your card is refunded in full (food, delivery fee, tip and any tax) straight away, and we email you. Your bank usually shows the refund within 5 to 10 business days.
If you want to cancel
- Before the restaurant starts making it: email us (or reply to your confirmation email) as soon as you can. We'll cancel and refund you in full.
- After the restaurant has started or we've picked it up: the food has been made and paid for, so we usually can't refund it. We'll still refund your tip if we haven't left yet, and we'll always look at your situation fairly.
- Orders ahead: you can cancel for a full refund up to 1 hour before your delivery time.
Missing, wrong or damaged items
Tell us within 24 hours, with a photo if you can. We'll refund the affected items (or, if it's quick to do, bring the right item). If the whole order is ruined or very late, we'll refund the delivery fee as well.
How refunds are paid
Refunds always go back to the card you paid with, through Stripe. We never ask for your card details to refund you. Your order page shows when a refund has been sent.
Please talk to us first
If something went wrong, email us before disputing the charge with your bank. We're a small local business, we'll answer quickly, and a refund from us reaches you faster than a bank dispute.
Contact us
Fairwood Delivery, Fairwood (unincorporated King County), Washington, USA. Email orders@fairwooddelivery.com. We answer within 2 days, usually much sooner.